Shipping costs
In our mission to lessen our footprint on the environment, we’ve decided to charge a small fee for shipping and returns. Shipping fees will be calculated at check-out. Please note that shipping fees are non-refundable if the customer paid this in the first place. Duties and tax charges may be incurred to your order depending on where you have ordered.
Shipping times
Please note: delivery times are not guaranteed. We are handling all orders as fast as possible. Delays caused by payment authorization or product availability are not taken into account. Delivery times may be slightly delayed during sale periods. Please note that orders are being processed during business hours.
| Country | Duration |
| Sweden | 2-3 business days |
| Norway, Denmark, EU, UK | 3-4 business days |
| International Shipping | 5-9 business days |
Returns
To give you a personal and the best possible service, we ask you to contact us before you send products back to us. We will NOT accept any returns unless you have contacted us first, email: customerservice@burmond.com.
In our mission to lessen our footprint on the environment, we’ve decided to charge a small fee for returns. When returning a garment, you will be refunded in full except for the return fee.
We accept returns on all orders worldwide with DHL. The items must be unworn in their original condition, with all tags attached. Our return time frame extends no longer than 14 days after purchase, and it is only possible to process a return once.
Return fee per location:
Sweden 45 SEK
Europe 4,5 EUR
United Kingdom 5 GBP
International orders 7 USD
Denmark 45 DKK
Norway 45 NOK
Taxes and Duties
Norway
No added VAT fees for Norwegian customers.
United States
Free of duties and taxes up to $800.
United Kingdom
As of 25th of June, 2021, all orders to the United Kingdom are shipped with DDP (Delivery Duty Paid). This means that no extra costs for taxes, customs and duties will apply the customer after purchase.
International Shipping
Import duties and taxes may be charged on orders being shipped outside the EU. These charges are set by the Customs Authority of the destination country. You will be liable for paying any duties, taxes and fees upon receiving the order.
We currently ship to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Republic of Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway (tollfri), Poland, Portugal, Romania, Singapore, Slovenia, South Korea, Spain, United Kingdom, United States and Vietnam.
How to return your order
Sweden
1. Place the items (unworn in their original condition, with all tags attached) in the original box with the protective packaging.
2. Visit Burmond.com/return and fill in your order number and email address to report your return.
3. After reporting your return, a QR-code will be sent to your email address.
4. Show the QR-code from your digtial device to your nearest DHL Service Point, which you can find here. The service point staff will print the label for you.
5. We will issue a refund when your return has reached our warehouse and once we have verified the condition of the garment.
Rest of the world
1. Place the items (unworn in their original condition, with all tags attached) in the original box with the protective packaging.
2. Visit burmond.com/return and fill in your order number and email address to report your return.
3. After reporting your return, a return label will be sent to your email address.
4. Print the label and put it on top of the old shipment label. The customs documents are generated and connected digitally to the barcode of the return label – so no need to think about them.
5. Hand your return in at your nearest DHL Express Service Point, which you can find here. Always ask for a return receipt for future reference in case of a lost parcel.
6. We will issue a refund when your return has reached our warehouse and once we have verified the condition of the garment.
Underwear and swimwear
For hygiene reasons, swimwear and underwear are non-returnable.
Refunds and exchanges
Refunds
As soon as we have received your return at our warehouse – we will make the refund. Please note that it can take up to 10 business days for the money to arrive in your bank account, depending on your chosen payment method.
Exchanges
Unfortunately, we cannot administrate exchanges of items purchased online. If you want to exchange, please first contact customerservice@burmond.com and return the item/items and place a new order online.
Further questions?
Please don’t hestiate to contact us through customerservice@burmond.com. We aim to answer your request as soon as possible.